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13 Aug 2025

What is the returns period?

You may return your product if it is unused within 14 days. Faulty returns are within 28 days but will be validated for a fault before a refund
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FAQ
Product/orders/e-store queries
Learn more
Payments
Learn more
Returns
Learn more
Delivery
Learn more
Warranty
Learn more
Most popular articles
How do I sign in/out?
What is the warranty on a product I have purchased from the HMD shop?
What are your repair options?
What communications will I receive about my order?
My product has arrived damaged. How do I return it?
Do you offer a same day or next day delivery service?
I think my order has been lost in the post - who do I contact?
Can I request my order is delayed?
I was not available to sign for my goods?
How do I return a product?
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